In order to let you get a assured shopping experience on GirlX store. GirlX provide a 15-day return and exchange service for each order.
According to the GirlX order service process, within 24 hours after the order payment is successful, the customer service will contact you to confirm the order information. After you confirm the information, the order will enter the warehouse to prepare the QC photo. When the QC photo is updated, please check carefully to confirm the day of QC Register the shipment. It is expected to update the logistics information about two days after delivery. I hope you can keep in touch with us throughout the process and give timely feedback on any questions. Order information can be modified before delivery, but cannot be modified after delivery. Once the order is shipped, the package interception fails, and the order cannot be canceled for you halfway. You need to receive the package before you can provide you with the after-sales process. Please understand.
If you want to apply for a return, please contact GirlX customer service via whatsapp or email. Before returning the product, please ensure that the product is in a brand new state: keep all labels intact, and ensure the goods not used, not worn, not changed or not cleaned, etc. If you meet the return and exchange conditions within the specified time, you can enjoy the return and exchange service, otherwise, we will not accept returns and exchanges.
—-If it is not a quality problem and the buyer want to return or exchange the goods, the buyer has to pay all shipping costs. We support returns or exchanges.
—-If the product has quality problems or the model and size are inconsistent with the order, we will be responsible.
—-If the goods are intercepted by the customs, we will send them to you again.
1) Commodities that have been used, damaged, changed or cleaned.
2) You ordered the wrong model or size of the product yourself.
3) Goods whose outer packaging is damaged due to irresistible factors in the shipping process and require return.
4) Commodities that exceed the 15 days return period.
��If the problem is caused by us, we will start the after-sales process for you according to the problem situation, and provide services such as refund, exchange, resend, and partial cash compensation. Please feedback the problem in time and communicate with customer service.
��Most packages that cannot be successfully delivered are usually caused by the incomplete address filled in by the customer. Please be sure to fill in the address carefully when placing an order. You should also specify the address to the sect number, apartment number, etc. It is not possible to fill in just the street name. If the package is returned due to the customer’s reasons such as the address is not detailed, you need to wait for the package to arrive at the overseas warehouse, and the staff of the overseas warehouse will notify you of the re-delivery. There is no fixed time limit, and it usually takes several months to wait. So please be sure to fill in your valid receiving information carefully.
��The following disputes usually arise when a package is lost. The logistics tracking page shows that the receipt was successful, but the customer responded that the package was not received after inspection. If this happens, please contact customer service in time. The customer service will guide you to call the post office and provide the logistics number to let the customer The local post office conducts a coordinated investigation. If it is finally confirmed that the package is lost, please directly complain to the local post office. The reason for the complaint: the package is lost, obtain the complaint number, and provide the complaint number to the customer service. The customer service will feed back to the third-party logistics company and upgrade the lost complaint investigation. and provide you with a solution.